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Help & Support

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How can we help?

The fastest way to receive a solution on your questions is to send us an email with a detailed description of the problem and also evidence, along with screenshots that will help our engineers get a clearer picture of the issues. This will enable our engineers to identify the issue quickly.

STicket

SUPPORT TICKET

Submit a new ticket or check on the status of your opened ticket.

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PHONE NUMBER

Singapore Support Number
+65 6661 9272

 

What are you looking for?

Free

Free Tier Support Customer

All of our customers receive free-tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. Please note that phone or team-viewer-based support is not available.

Email: support@point-star.com

Premier

Premier Tier Support Customer

Customers on Premier Support plans have support provided over both the phone and team-viewer access to their desktop.


Email: premiersupport@point-star.com

NetSuite Support

Oracle NetSuite Support

Get your NetSuite support here or contact us via the following channel.

Contact information:

Singapore: +65 6661 9281

Malaysia: +603 5870 3766

Indonesia: +621 3970 2709

Email: netsuite.support@point-star.co 

Find out more about PointStar Technical Support

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