Freshworks CRM is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Generate qualified leads. Build pipeline. Accelerate revenue.
Generate 10X more qualified leads and close deals faster with a digital-first, all-in-one 360° CRM. Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine. Besides, you can build tailored campaigns and optimize them with real-time data for better engagement.
Finally, nurture your leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships.
CHOOSE YOUR PRODUCT
All products are affordable, quick to implement, and designed for the end-user. So IT, customer service, sales, marketing, and HR teams can effortlessly create delightful experiences at scale.
Delight customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer.
Personalize messages with simple and powerful marketing automation. Increase conversions with multichannel engagement - email, SMS, WhatsApp, and chat.
Accelerate revenue with context-driven sales. Personalize engagement, shorten sales cycle, and grow business with Freshsales.
Right-size IT Service Management (ITSM). Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution.
The smart HR software for growing businesses. Modernize HR. Manage hiring, onboarding, time-off, employee data, and HR workflows in one place.
Free Tools
Get free access to website monitoring tools like Freshping and manage incidents better with a live status page like Freshstatus.
Choose Your Plan
Find the Freshworks CRM plan for you and discover the best leads, boost customer engagement, and drive deals to closure with a smart, comprehensive solution
Growth
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1,000 Marketing Contacts
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Contact, Account, & Deal Management
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Contact Lifecycle Stages
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Live Chat & Facebook Messenger
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Web Forms
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Website Tracking
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Built-on Phone & Email
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2-way Email Sync & Team Inbox
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Predictive Contact Scoring
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1 Custom Domain
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5 Active Marketing Journeys
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5 published Landing Pages
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20 Workflows
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5 Sales Sequences
Pro
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Everything in Growth, plus
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3,000 Marketing Contacts
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Lead Gen and Answer Bot
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Whatsapp & Apple Business Chat
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Conference Calling
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Smart Matches
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Offline Event
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10 Custom Domain
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20 Active Marketing Journeys
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10 published Landing Pages
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10 Multiple Sales Pipeline
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Product Catalog
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50 Workflows
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10 Sales Sequences
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50 Custom Roles
Enterprise
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Everything in Pro, plus
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5,000 Marketing Contacts
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Auto Profile Enrichment
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Call Recording Opt-in & Opt-out
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Queue Callback (Virtual Hold)
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Holiday Routing
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25 Custom Domain
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10 Custom Modules
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Field-level Permission
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Audit Logs
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100 Active Marketing Journeys
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25 published Landing Pages
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100 Workflows
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25 Sales Sequences
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100 Custom Roles
* All prices are exclusive of applicable taxes
WHY FRESHWORKS CRM?
A powerful, modern CRM without the headache
An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes.
A 360° platform to help you unify sales, marketing, and support
Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.
Better leads. Accurate forecasts. Predictable revenue.
Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.
KEY FEATUREs
Boost team efficiency with automation. Amplify your sales productivity. Save time to do more.
Task Management
Create tasks, reminders, and appointments. Get an overview of upcoming activities on the activity dashboard, and avoid missing on opportunities.
Auto-assignment Rules
Freshworks CRM automatically assigns leads to salespeople across territories, based on lead-routing rules.
Sales Sequences
Automate sequences of sales actions like emails, calls, and SMSes, and personalize interactions to close deals faster.
Workflows
Automate your key tasks and business processes with intelligent workflows. Reduce manual dependency, save time, and sell more.
Internal Notifications
Send notifications to internal teams when certain custom actions are completed, including lead sign ups, upgrades, cancellations, and more.
Contextual Collaboration with Slack
Give access to team members to take part in deal-related discussions. Use Slack for real-time collaboration and close more deals.
Set up your sales teams for success with Freshworks x Google Workspace
Partnering with Google Cloud, Freshworks’ dashboard is even more powerful. Create the best marketing assets and boost sales using Freshworks’ data visualization. Collaborate in real-time with Google Workspace, get in-depth insights from Google Analytics, aptly targeted ads with Google Ads, predict, automate, and optimize data using BigQuery, and integrate data in one storage using Google Cloud.
top rated crm software
Gartner Magic Quadrant 2020 – Sales Force Automation
Gartner Magic Quadrant 2020 – CRM Lead Management
G2 CRM Software Leader 2020
GetApp CRM Software Leaders 2019
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