PointStar take commitment to our user seriously if you need. We provide all of our customers with a free tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. We do not offer phone or team-viewer-based support.
If you need our help or want to ask us some questions, please don’t hesitate to contact us.
Where ?
PointStar
51 Ayer Rajah Crescent, #06-10
Singapore 139948
When ?
9 AM – 9 PM
Except Public Holidays
Get in touch
+65 6773 0987
sales@point-star.com support@point-star.com
Support Portal
The fastest way to receive a resolution on your support questions would be to send us an email with a comprehensive problem description and also steps or evidence (screenshots help!) that will allow our engineers to get a clear picture of the problem. This way our engineers can identify the issue as quickly as possible.
Check On The Status of Your Opened Tickets: http://pointstar.mojohelpdesk.com/login
Premier Support/Managed-Service Customers
Please dial +65 6773 0987 (Press 1 for Existing Customers and then 3 for Support)
For Indonesia based customers, please dial: +62 21 2555 8789
Free Tiered Customer Support
We provide all of our customers with a free tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. We do not offer phone or team-viewer-based support.
Indonesia
Visit our Indonesia site.
Check On The Status of Your Opened Tickets: http://pointstar.mojohelpdesk.com/login
Your email address and personal information are confidential and will not be sold or rented. See our Privacy Policy for more details.
