Sales and marketing made easy with one CRM solution

Freshworks CRM is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.

Generate qualified leads. Build pipeline. Accelerate revenue.

Generate 10X more qualified leads and close deals faster with a digital-first, all-in-one 360° CRM. Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine. Besides, you can build tailored campaigns and optimize them with real-time data for better engagement.  

Finally, nurture your leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships. 


All products are affordable, quick to implement, and designed for the end-user. So IT, customer service, sales, marketing, and HR teams can effortlessly create delightful experiences at scale.

Delight customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer.

Personalize messages with simple and powerful marketing automation. Increase conversions with multichannel engagement - email, SMS, WhatsApp, and chat.

Accelerate revenue with context-driven sales. Personalize engagement, shorten sales cycle, and grow business with Freshsales.

Right-size IT Service Management (ITSM). Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution.

The smart HR software for growing businesses. Modernize HR. Manage hiring, onboarding, time-off, employee data, and HR workflows in one place.

Free Tools

Get free access to website monitoring tools like Freshping and manage incidents better with a live status page like Freshstatus.

Choose Your Plan

Find the Freshworks CRM plan for you and discover the best leads, boost customer engagement, and drive deals to closure with a smart, comprehensive solution


USD 29 /user/month, billed annually
  • 1,000 Marketing Contacts
  • Contact, Account, & Deal Management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-on Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring
  • 1 Custom Domain
  • 5 Active Marketing Journeys
  • 5 published Landing Pages
  • 20 Workflows
  • 5 Sales Sequences


USD 69 /user/month, billed annually
  • Everything in Growth, plus
  • 3,000 Marketing Contacts
  • Lead Gen and Answer Bot
  • Whatsapp & Apple Business Chat
  • Conference Calling
  • Smart Matches
  • Offline Event
  • 10 Custom Domain
  • 20 Active Marketing Journeys
  • 10 published Landing Pages
  • 10 Multiple Sales Pipeline
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles


USD 125 /user/month, billed annually
  • Everything in Pro, plus
  • 5,000 Marketing Contacts
  • Auto Profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domain
  • 10 Custom Modules
  • Field-level Permission
  • Audit Logs
  • 100 Active Marketing Journeys
  • 25 published Landing Pages
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles

* All prices are exclusive of applicable taxes


A powerful, modern CRM without the headache

An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes. 

A 360° platform to help you unify sales, marketing, and support

Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.

Better leads. Accurate forecasts. Predictable revenue.

Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.


Boost team efficiency with automation. Amplify your sales productivity. Save time to do more.

Task Management

Create tasks, reminders, and appointments. Get an overview of upcoming activities on the activity dashboard, and avoid missing on opportunities.

Auto-assignment Rules

Freshworks CRM automatically assigns leads to salespeople across territories, based on lead-routing rules.

Sales Sequences

Automate sequences of sales actions like emails, calls, and SMSes, and personalize interactions to close deals faster.


Automate your key tasks and business processes with intelligent workflows. Reduce manual dependency, save time, and sell more.

Internal Notifications

Send notifications to internal teams when certain custom actions are completed, including lead sign ups, upgrades, cancellations, and more.

Contextual Collaboration with Slack

Give access to team members to take part in deal-related discussions. Use Slack for real-time collaboration and close more deals.

Set up your sales teams for success with Freshworks x Google Workspace

Partnering with Google Cloud, Freshworks’ dashboard is even more powerful. Create the best marketing assets and boost sales using Freshworks’ data visualization. Collaborate in real-time with Google Workspace, get in-depth insights from Google Analytics, aptly targeted ads with Google Ads, predict, automate, and optimize data using BigQuery, and integrate data in one storage using Google Cloud.

top rated crm software

Gartner Magic Quadrant 2020 – Sales Force Automation

G2 CRM Software Leader 2020

GetApp CRM Software Leaders 2019


Get a free consultation on the best use of Freshworks for your business

Start now with your 21-day free trial.