PointStar SingaporePointStar Singapore
  • Solutions
        • WORKPLACE COLLABORATION


        • Email and CollaborationIntegrated enterprise solutions for business emails, collaborations and productivity tools.
        • Meeting Room and ConferencingModern conferencing and communication solutions for future workplaces.
        • End User ComputingSecured and easy-to-manage solutions for end users to access applications and data – any device, anytime, anywhere.
        • SD-WAN, Network, Wi-FiSmart and secured cloud managed network solutions from small businesses to large enterprises.
        • CLOUD COMPUTING


        • Public And Hybrid CloudMulti-Cloud Solutions for all types of workloads securely and flexibly on pay-as-you-use model.
        • Data Cloud and AnalyticsData solutions that allows unification of data securely across organizations and platforms with intelligent insights.
        • Platform as a ServiceCloud platform solutions that provide a series of modular cloud services for application and web services.
        • API ManagementFull lifecycle API management platform as gateway for runtime management, policy governance, and usage analytics.
        • BUSINESS APPLICATIONS


        • ERP SolutionsEnterprise Resources Planning solutions to automate business process for better financial insights and internal controls.
        • CRM Solutions360 solutions to unify sales, marketing and customer service interactions for better customer engagement.
        • Digital Signature SolutionsLegally binding electronic signature solutions for documents signings and workflow approvals.
        • Document Management SystemsHardcopies digitization and documents approval solutions for enhanced business process automations.
        • EMERGING TECHNOLOGIES


        • AI ChatbotLifelike conversational AI with state-of-the-art virtual agent systems for businesses and customer service environments.
        • Machine LearningArtificial Intelligence (AI) solutions that enable data learning for predictive analysis and automated decision making.
        • IoTProtect your business from disruptions with secure and highly available cloud infrastructure.
        • >> MORE
  • Services
        • CLOUD TRANSFORMATION


        • Infrastructure ModernizationProvide flexible cloud infrastructure services from re-host to re-platform.
        • Application ModernizationProvide cloud native application development platforms and services for simplify and speedy software delivery.
        • Data AnalyticsOffer multi-cloud and cross-platform cloud analytics for data analysis and reportings.
        • Cloud MigrationMigration of workload and application from on-premises systems to cloud platform.
        • BUSINESS SERVICES


        • ConsultingImprove your operational performance and productivity, and adding value throughout the lifecycle.
        • Business Application IntegrationsRapidly builds end-to-end smart workflows to help automate digital processes.
        • Backup & Disaster RecoveryProvide centralized protection for environments and applications running on-premises and on-cloud.
        • Business Process AutomationProfessional services to assist businesses in streamlining and automating business process and re-shaping their work.
        • TECHNICAL SERVICES


        • Technical SupportCertified engineers in providing IT support services with commitment to Service Level Agreements.
        • Managed ServicesProvide expertise to manage businesses’ IT requirements for operational efficiency and faster resolutions.
        • Workplace ModernizationDesign, install and implement modern AV and communication solutions for all workplace environment types.
        • Installation ServicesProfessional services in IT installations and implementations.
        • PROFESSIONAL SERVICES


        • Training ServicesProfessional training services from our certified trainers, engineers and consultants.
        • Project ManagementProfessional services in managing processes and resources to ensure the success of a project delivery.
        • Change ManagementManage the transition in product, policy and process changes to achieve ROI in new technology adoptions.
        • >> MORE
  • Products
        • More Products >>

  • Partners
        • Partner With Us
        • More >>

  • Customers
        • Our customers
        • Customer Stories
  • Blog
  • About
        • OVERVIEW


        • About PointStarPointStar is one of the pioneers in cloud services in the region.
        • Our TeamMeet our team of cloud transformation leaders.
        • OUR PARTNERSHIP


        • Awards and AccreditationPointStar has been recognized many times for a great number of achievements.
        • JOIN POINTSTAR


        • Why Join UsWorking at our company goes far beyond just having a job.
        • CareersJob opportunities in PointStar.
        • EVENTS


        • EventsCheck out our upcoming events.
  • Contact Us
        • Contact Sales
        • Help & Support
        • Customer Service Portal
  • Shop
Search
  • Solutions
        • WORKPLACE COLLABORATION


        • Email and CollaborationIntegrated enterprise solutions for business emails, collaborations and productivity tools.
        • Meeting Room and ConferencingModern conferencing and communication solutions for future workplaces.
        • End User ComputingSecured and easy-to-manage solutions for end users to access applications and data – any device, anytime, anywhere.
        • SD-WAN, Network, Wi-FiSmart and secured cloud managed network solutions from small businesses to large enterprises.
        • CLOUD COMPUTING


        • Public And Hybrid CloudMulti-Cloud Solutions for all types of workloads securely and flexibly on pay-as-you-use model.
        • Data Cloud and AnalyticsData solutions that allows unification of data securely across organizations and platforms with intelligent insights.
        • Platform as a ServiceCloud platform solutions that provide a series of modular cloud services for application and web services.
        • API ManagementFull lifecycle API management platform as gateway for runtime management, policy governance, and usage analytics.
        • BUSINESS APPLICATIONS


        • ERP SolutionsEnterprise Resources Planning solutions to automate business process for better financial insights and internal controls.
        • CRM Solutions360 solutions to unify sales, marketing and customer service interactions for better customer engagement.
        • Digital Signature SolutionsLegally binding electronic signature solutions for documents signings and workflow approvals.
        • Document Management SystemsHardcopies digitization and documents approval solutions for enhanced business process automations.
        • EMERGING TECHNOLOGIES


        • AI ChatbotLifelike conversational AI with state-of-the-art virtual agent systems for businesses and customer service environments.
        • Machine LearningArtificial Intelligence (AI) solutions that enable data learning for predictive analysis and automated decision making.
        • IoTProtect your business from disruptions with secure and highly available cloud infrastructure.
        • >> MORE
  • Services
        • CLOUD TRANSFORMATION


        • Infrastructure ModernizationProvide flexible cloud infrastructure services from re-host to re-platform.
        • Application ModernizationProvide cloud native application development platforms and services for simplify and speedy software delivery.
        • Data AnalyticsOffer multi-cloud and cross-platform cloud analytics for data analysis and reportings.
        • Cloud MigrationMigration of workload and application from on-premises systems to cloud platform.
        • BUSINESS SERVICES


        • ConsultingImprove your operational performance and productivity, and adding value throughout the lifecycle.
        • Business Application IntegrationsRapidly builds end-to-end smart workflows to help automate digital processes.
        • Backup & Disaster RecoveryProvide centralized protection for environments and applications running on-premises and on-cloud.
        • Business Process AutomationProfessional services to assist businesses in streamlining and automating business process and re-shaping their work.
        • TECHNICAL SERVICES


        • Technical SupportCertified engineers in providing IT support services with commitment to Service Level Agreements.
        • Managed ServicesProvide expertise to manage businesses’ IT requirements for operational efficiency and faster resolutions.
        • Workplace ModernizationDesign, install and implement modern AV and communication solutions for all workplace environment types.
        • Installation ServicesProfessional services in IT installations and implementations.
        • PROFESSIONAL SERVICES


        • Training ServicesProfessional training services from our certified trainers, engineers and consultants.
        • Project ManagementProfessional services in managing processes and resources to ensure the success of a project delivery.
        • Change ManagementManage the transition in product, policy and process changes to achieve ROI in new technology adoptions.
        • >> MORE
  • Products
        • More Products >>

  • Partners
        • Partner With Us
        • More >>

  • Customers
        • Our customers
        • Customer Stories
  • Blog
  • About
        • OVERVIEW


        • About PointStarPointStar is one of the pioneers in cloud services in the region.
        • Our TeamMeet our team of cloud transformation leaders.
        • OUR PARTNERSHIP


        • Awards and AccreditationPointStar has been recognized many times for a great number of achievements.
        • JOIN POINTSTAR


        • Why Join UsWorking at our company goes far beyond just having a job.
        • CareersJob opportunities in PointStar.
        • EVENTS


        • EventsCheck out our upcoming events.
  • Contact Us
        • Contact Sales
        • Help & Support
        • Customer Service Portal
  • Shop
Home » Digital Transformation Rockstar Blog » Study finds digitalised SMEs earned more in 2020

Study finds digitalised SMEs earned more in 2020

Study finds digitalised SMEs earned more in 2020

Syah Ismail2021-08-06T11:54:22+08:00
Syah Ismail Blog, Digital Transformation 0 Comments

BLOG

Study finds digitalised SMEs earned more in 2020

  • March 23, 2021
  • 4:10 pm

Small and medium-sized enterprises (SMEs) that went through digitalisation in 2020 had stronger revenue growth and a far better outlook for 2021, consistent with a study by UOB. The UOB SME Outlook 2021 Study found that two in five SMEs that implemented digitalisation initiatives in 2020 had stronger revenue growth than non-adopters, with companies that digitalised their entire business or multiple areas outperforming those that digitalised just one area. Among non-adopters, six out of 10 saw their 2020 net revenue decline from 2019.

The businesses that digitalised also are more optimistic about 2021. Three in five expect revenue to grow this year and seven out of 10 feel more prepared for post-Covid-19 business recovery. In contrast, only three in 10 SMEs that didn’t adopt digital tools expect revenue growth in 2021 and 4 in 10 non-adopters feel more prepared for business recovery after the pandemic.

According to the study, digitalisation efforts helped SMEs achieve greater productivity in 2020. This is in-line with the business objective that firms had listed as a top priority for the year during a special UOB study conducted in late-2019. SMEs in business services, manufacturing and engineering as well as community and private services saw the best year-on-year percentage increases in productivity and efficiency, starting from 44 to 49%. SMEs also benefited from digitalisation by helping to enhance customer experience, increase coordination across departments, enable remote working and drive business performance, all crucial within the midst of Covid-19 lockdowns and border closures.

Despite the progress made in 2020, smaller businesses still lag larger peers in digital transformation, with smaller firms making up 72% of SMEs that haven’t yet digitalised. Their top reasons for holding back include the prices, fear of cybersecurity issues and a scarcity of necessary skill sets among employees. In terms of costs, 26% of the SMEs said they need sufficient funds to continue with digital adoption, while 28% find it hard to justify the worth of the investment. Incompatibility issues between old and new systems were an obstacle for 1 / 4 of SMEs that haven’t digitalised.

In 2020, electronic payments and electronic invoicing were among the highest five digitalisation priorities for SMEs, in line with a requirement for cashless payments since the onset of Covid-19. Other priorities were payroll, accounting and sales.

Now, SMEs are getting to prioritise marketing and inventory management within the near future, alongside payroll, accounting and sales. This aligns with promising trends of doubled e-commerce spending in 2020 compared to 2019, and one in two Singapore consumers indicating a preference for shopping local to assist Singapore businesses to get over Covid-19. SMEs within the commodity, professional services and real estate/hospitality sectors are prioritising digital marketing, while those within the commodity, construction and infrastructure sectors decide to build up digitalisation for inventory management.

Seven hundred and eighty-two local SMEs that have revenue of less than S$100 million were involved in the UOB SME Outlook 2021 Study which was conducted from November 2020 to December 2020.

Share this post

Facebook
Twitter
LinkedIn
Email

Share this post

Facebook Twitter LinkedIn Google + Email

Author

Syah Ismail

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

POINTSTAR SINGAPORE | A CLOUD TRANSFORMATION COMPANY
PointStar Singapore is a leading cloud transformation company based in Singapore that brings businesses great solutions, with a presence across Asia including Malaysia and Indonesia. We offer cutting-edge cloud solutions like email & collaboration, video conferencing, AI chatbot, and machine learning featuring a wide range of products including Google Cloud Platform, Google Workspace, Google Workspace for Education, Google Maps Platform, Oracle NetSuite, Cisco Meraki, AppSheet, Apigee, HelloSign, and Logitech. Furthermore, we enhance these solutions with top-notch services such as infrastructure modernization, installation, change management, and technical support which means you get the best value for your investment. All because we value you as our customer. What are you waiting for? Start your transformation journey by getting a complimentary consultation from us.

Solutions

  • Email And Collaboration
  • Room And Conference
  • Public And Hybrid Cloud
  • API Management
  • CRM Solutions
  • Document Management Systems

Services

  • Cloud Migration
  • Data Analytics
  • Workspace Modernization
  • Managed Services
  • Training Services
  • Technical Support

Partners

  • Google Cloud
  • Oracle NetSuite
  • Logitech
  • Meraki
  • Freshworks
  • Microsoft

About Us

  • Our Team
  • Awards And Accreditation
  • Our Offices
  • Careers
  • Events
Copyright © 2009-2023 PointStar Pte Ltd. All Rights Reserved. Privacy Policy.
PointStar Malaysia PointStar Indonesia PointStar Consulting Alomos e-Store
Facebook Linkedin