We are seeking an experienced and dynamic Account Manager to lead client relationships, drive account growth, and oversee operational efficiency across assigned divisions. This role involves a combination of strategic account management, operational leadership, and cross-functional collaboration to ensure client satisfaction and business performance.
Job Descriptions:
- Manage day-to-day business operations and ensure assigned divisions meet sales targets and company goals.
- Act as the primary point of contact for client accounts, building and maintaining strong, long-term relationships with key stakeholders and executive sponsors.
- Oversee the full account lifecycle including onboarding, solution delivery, contract negotiations, renewals, and upselling opportunities.
- Collaborate with cross-functional teams (Sales, Support, Finance, etc.) to ensure timely and successful delivery of solutions aligned with client needs.
- Monitor and evaluate division performance, identifying gaps and implementing strategies for improvement, efficiency, and cost reduction.
- Handle escalated client issues professionally and ensure timely resolution to maintain high levels of satisfaction.
- Lead recruitment, performance management, training, and team development activities to strengthen internal capabilities.
- Analyze key account metrics (e.g., sales performance, client retention, forecasts) and report progress to internal and external stakeholders.
- Identify and develop new business opportunities within existing accounts to drive revenue growth and meet sales quotas.
- Ensure adherence to company policies, processes, and quality standards in all team activities.
Requirements:
- Minimum 5 years of experience in client account management, preferably in the IT or cloud technology industry.
- Strong knowledge of cloud products and digital solution sales.
- Proven ability to manage complex accounts and deliver customized client solutions.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficient in English, both written and verbal.
- Strong analytical skills with the ability to track and report performance metrics.
- Ability to handle pressure, prioritize tasks, and meet tight deadlines.
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