Solutions Engineer

Job Category: WSG Implementation
Job Type: Full Time
Job Location: Malaysia

What a day at work for you will look like:

  1. Advise customers on the set up of conference rooms, meeting rooms, training rooms and lecture halls on the setup of video conferencing facilities.
  2. Perform the set up, of video conference room systems including varying types of microphones and sound amplification and mixing systems, data/video displays and projection systems, AV device control systems, video switching, robotic camera systems, professional audio and video recording systems and video streaming
  3. Extensive knowledge of projection systems, graphic presentation software like PowerPoint, and hardware, as well as image scaling on various display types, environments and sizes
  4. Versed in the set up and operation of various audio systems, including automated and manual mixers, and a wide variety of audio sources, such as computer audio and/or CD/DVD playback
  5. Conduct site surveys independently or together with the salesperson to assess client needs.
  6. Design solutions, diagram architectures to aid in the proposals by sales persons
  7. Assist in the sourcing and procurements or parts and components
  8. Ensure integration of components
  9. Setup, test and commission the equipment upon client confirmation.
  10. Work with freelancers or contractors to handle other outsourced works.

Let’s get to know you!

  1. Excellent customer service skills and professional presence
  2. Knowledge of DSPs, signal flow and routing, AV controllers and installed audio-visual systems
  3. Strong knowledge of current broadcast and AV industry practices, standards and procedures
  4. High level of problem-solving skills and the ability to recommend and implement alternative set-up and/or operations for complex systems
  5. Extensive experience with video and audio systems, lighting equipment, computers, and device control systems
  6. Familiarity with computer networks (LANs, net connections and IP)
  7. Ability to read and create wiring diagrams, CAD drawings and schematics
  8. Solid work ethic – Patience and Exceptional Customer Service skills.
  9. Ability to report for early morning and/or evening assignments as required
  10. Ability to work weekends if required
  11. General electrical knowledge (LV and analog signal)
  12. Can thrive in an environment where priorities shift on a dime and schedule changes quickly
  13. Familiarity with the following brands: Extron, Creston, Black Magic Design, Vaddio, Sennheiser, QSC, LeGrand AV, Aver, Zoom, Cisco Webex, Logitech

Where you’ll work:

  1. We are all familiar with working from home now. Even if you’re not near our local offices, we’re open to a remote working relationship in this position as long as you can commit with us.
  2. You want to be office based? We got you! This position will be located in our local offices at Johor Bahru and Kuala Lumpur.
  3. Working hours? We operate within the Singapore time zone

Apply for this position

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