Customer Service Representative

Workspace Collaboration (Cloud Computing)

Customer Service Representative

What a day at work for you will look like:

  1. Attending incoming enquiries (emails, calls and chats) from customers regarding product and service offering, and general customers’ enquiries.
  2. First level help desk to respond to call and provide resolution to customer queries.
  3. Responding efficiently and accurately to customers, ask the right questions, explaining possible solutions, and ensuring that clients feel supported and valued.
  4. Update customer information in the CRM and report during and after each call.
  5. Work with the marketing and sales team to stay updated on product knowledge. 
  6. Coming up with creative ideas, preparing proposals and quotations, overseeing the production process & execution and reporting the results to the relevant people.
  7. Establishing workflows and standards or entering data in the CRM continued with leads assignment to the sales department.
  8. Identify ways to improve usage of the CRM through automating basic everyday tasks.
  9. Notifies company personnel of visitor arrival.
  10. Informs visitors by answering or referring inquiries.
  11. Directs visitors by maintaining employee and department directories.
  12. Maintains security by following procedures, monitoring logbooks, and issuing visitor badges.
  13. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  14. Contributes to team effort by accomplishing related results as needed.
  15. Find procurement opportunities from different government agencies for the sales team.

To be successful in this role, you need to have:

  1. Bachelor’s degree in any major.
  2. Has strong communication skills in both oral and written.
  3. Has teamwork skills.
  4. Proactive and meticulous.
  5. Proficient in using Google Sheets/MS Excel and other office software, fast typing.
  6. Strong understanding ability, hard-working, able to adapt to shift work and shift work system.
  7. High sense of responsibility.
  8. Good listening, speaking, reading, and writing in English, able to communicate internally and externally.
  9. Ability to work under pressure.

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