Dialogflow with Google Cloud

Upgrade your customer service with the smartest virtual agent using Dialogflow on Google Cloud Platform

USES OF DIALOGFLOW

Customer Service AI Agents

Interfaces can be programmed to answer questions, access orders, make appointments and take requests

Internet of Things (IoT)

Dialogflow can be applied to IoT devices to make them better at understanding context and responding with precision

BENEFITS

Build quickly, deploy universally

Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.

 

Interact naturally and accurately

Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.

 

Manage and scale with ease

Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.

 

KEY FEATURES FOR DIALOGFLOW CX

Visual Flow Builder

Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

 

Omnichannel Implementation

Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms including web, mobile, and messenger and with telephony partners such as Genesys, Avaya, and Cisco.

 

Advanced AI

Improve your call/chat containment rate with the latest BERT-based natural language understanding (NLU) models that are capable of recognizing intent and context accurately and efficiently in more complex use cases.

 

End-to-End Management

Take care of all your agent management needs including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don’t need any other custom softwares. 

WHAT CAN POINTSTAR DO FOR YOU

Certified Professionals

Work directly with our certified and experienced professionals to help setup your Dialogflow console from start to end

Business Needs

No matter the complexities, our professional support team will understand your business value first before implementation

Technical Process

Our experts are trained in architecture design, fulfillment and integrations to produce the ideal voicebots for customer service or chatbots for B2C conversations