At PointStar, we understand the challenges and hurdles that are in the way of organisations that want to push forward and grow. In order to overcome this, we have come up with a 3As strategy that consists of automation, analytics and artificial intelligence.
Automation is the creation and application of technology to monitor and control the production and delivery of products and services. Therefore, daily operations such as invoicing, inventory and logistics are managed by a system that is built from the ground up to cater to your specific needs and requirements. This will result in time, resources and cost savings as well as improved efficiency and productivity. A properly defined process can be augmented with automation where multiple entries from one or more forms can be evaluated and a final bill is produced and presented the checkout kiosk without any human intervention.
Analytics is the scientific process of discovering and communicating the meaningful patterns which can be found in data. It is concerned with turning raw data into insight for making better decisions. Analytics provides us with meaningful information which may otherwise be hidden from us within large quantities of data. It is something that any leader, manager or just about anyone can make use of especially in today’s data-driven world. Probably the largest sector to use analytics, retail is always looking to improve its sales position and forge better relations with customers. One of the most ubiquitous examples is Amazon’s recommendations. When you make a purchase, it puts up a list of other similar items that other buyers purchased.
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of information and rules for using the information), reasoning (using rules to reach approximate or definite conclusions) and self-correction. AI applications include chatbots, a computer program used online to answer questions and assist customers to help schedule follow-up appointments or aid patients through the billing process and virtual health assistants that provide basic medical feedback.