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We’ve Got You Covered! We Provide Comprehensive Support For Our Customers Via Ticket, Email and Phone!

Having a local partner lets you solve issues very quickly.

These Are All The Pertinent Information You’ll Need To Receive Support- Help us help you:

The fastest way to receive a resolution on your support questions would be to send us an email with a comprehensive problem description and also steps or evidence (screenshots help!) that will allow our engineers to get a clear picture of the problem. This way our engineers can identify the issue as quickly as possible.

Singapore

Support Hours: 9am – 6pm, Monday to Friday, Singapore Time

Indonesia

Support Hours: 8am – 5pm, Monday to Friday, WIB

Check On The Status of Your Opened Tickets: http://pointstar.mojohelpdesk.com/login

Free Support Tier Customers

All our customers are provided with a free tier of support. However, this support is not backed by any SLA at the moment and the support is only provided over our support ticketing system and via email. Support will not be provided over the phone or team-viewer support.

Free Tiered Support Helpdesk: support@point-star.com

Premier Support Customers

Customers on our Premier Support plans have enhanced support provided over both the phone and team-viewer access to their desktop.

Premier Support Helpdesk: premiersupport@point-star.com

Singapore

Phone Number: +65 6661 9272

Indonesia

Phone Number: +62 21 25558822 / +62 21 25558833

 

Managed Services Customers

Customers on our Managed Services plan enjoy additional services where our team takes care of the regular management of their cloud systems.

Managed Services Helpdesk: ms@point-star.com

Singapore

Phone Number: +65 6661 9272

Indonesia

Phone Number: +62 21 25558822 / +62 21 25558833

 

Account Management Issues

Customers that may have general questions related to their relationship with us can contact us via the following helpdesk. Customers that want to sign up for Premier Support or Managed Services plans can also contact us here.

Account Management Helpdesk: am@point-star.com

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