Support Ticketing System

Open a Ticket or Check Your Ticket Status:

http://pointstar.mojohelpdesk.com/login

The fastest way to receive a solution on your questions is to send us an email with a detailed description of the problem and also evidence, along with screenshots that will help our engineers get a clearer picture of the issues. This will enable our engineers to identify the issue quickly. 

 

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Support Phone Numbers & Hours:

Our clients are mainly in 3 countries and the support hours are as follows:

 

Please call +65 6773 0987 (Press 3 for Support) 

Support Hours: 9am – 6pm, Monday to Friday, Singapore Time

Please call +62 21 25558789 

Support Hours: 8am5pm, Monday to Friday, WIB

Please call +65 6773 0987 (Press 3 for Support) 

Support Hours: 9am  6pm, Monday to Friday, Malaysia Time

 

G Suite Support Tiers

PointStar offers flexible support packages that suit your business needs. Basic support is complimentary for all PointStar customers. Premier support includes all benefits of Basic, plus a dedicated account manager and additional services such as phone support, reporting and prioritisation of tickets.

All of our customers received a free-tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. Please note that phone or team-viewer-based support is not available. You may contact our Free Support Tier Helpdesk at support@point-star.com

Customers on Premier Support plans have support provided over both the phone and team-viewer access to their desktop.

Premier Support Helpdesk: premiersupport@point-star.com

Customers with questions related to relationship with PointStar can contact your account manager or our helpdesk. This is available too for customers that wish to sign up for Premier Support.

Account Management Helpdesk: am@point-star.com

 

Other Products

The other products

 

You may refer to help centre or email us at support.ns@pont-star.com

Alternatively, you may call +65 67730987 (Select Option 4) 9am-6pm, Monday to Friday, Excl SG Public Holidays

You may call +65 67730987 (Press 3 for support)

Support Hours: 9am6pm, Monday to Friday, excl Public Holidays

You may call +65 67730987 (Press 3 for support)

Support Hours: 9am  6pm, Monday to Friday, excl Public Holidays