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Headquarters

Additional G Suite Licenses

Add additional licences to your G Suite domain here.

Free Tiered Customer Support

We provide all of our customers with a free tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. We do not offer phone or team-viewer-based support. Free Support Tier Helpdesk: support@point-star.com

Support Portal

The fastest way to receive a resolution on your support questions would be to send us an email with a comprehensive problem description and also steps or evidence(screenshots help!) that will allow our engineers to get a clear picture of the problem. This way our engineers can identify the issue as quickly as possible. Check On The Status of Your Opened Tickets: http://pointstar.mojohelpdesk.com/login

Premier Support/Managed-Service Customers

Please dial +65 6773 0987 (Press 1 for Existing Customers and then 3 for Support) For Indonesia based customers, please dial: +62 21 2555 8789

Singapore Office

51 Ayer Rajah Crescent #06-10 Singapore 139948 Phone: +65 6773 0987 / +65 6240 6897 Business Hours: Mondays to Fridays, 9 am to 6 pm SGT, except Singapore public holidays

Indonesia Office (Jakarta)

Jl. KH Mas Mansyur, Cityloft Apartment Sudirman Lt 23, Unit 2303 Jakarta Pusat 10220
Phone:+62 21 25558789 Business Hours: Mondays to Fridays, 9 am – 6 pm WIB, except Indonesian public holidays

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Contact Us Form

Got a question about Pointstar? Give us the details and we’ll get in touch with you as quickly as we can. You can also email us directly at sales@point-star.com

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