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Account Executive/Manager

Job Location

Johor Bahru, Malaysia
Jakarta, Indonesia

Job Scope:

  • Attend to the needs of our base of existing customers by being their Single Point of Contact (SPOC).
  • Ensure that their account needs are met well.
  • Ensure that all services by our deployment and managed services team are satisfactory.
  • Ensure our technical support team has supported them well and delivered the right SLA.
  • Conduct client’s satisfaction surveys over the phone and face-to-face.
  • Feedback unsatisfactory interactions to upper management.
  • Ensure clients are properly licenced, new licences are provisioned on time.
  • Discover up-sell and cross-sell opportunities in services and licencing.
  • Maintain a high renewal rate of 95% or higher for assigned customers.

Requirements:

  • Should posses own transport for occasional trips to Singapore.
  • Ability to speak, write and present well in English.
  • Proven retention and up-sell track record.
  • Great interpersonal relationship skills.
  • Ability to connect at all levels, i.e. C-Levels, Mid-Levels and Junior Staff.
  • Attention to detail.

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